When a quarter gets tight, the people investment is the first line cut, because nobody has put a dollar on it. That is a measurement failure rather than a spending decision, and for most small companies the number sitting inside it is larger than the software budget.

The days immediately after a purchase are when customers are still thinking about the product and the business. Many Vancouver retailers let that valuable window pass without any follow-up.

From the outbreak and end of WWII to civil rights, Solidarity and Voyager 1, August 31–September 6 traces a remarkable week in history.

A well-organized home is about more than looking tidy. It can reduce stress, save time, cut down on duplicate purchases and make everyday routines easier. Sometimes the best organizing solution is simply owning less.

Online reviews are public conversations about a restaurant. When Vancouver operators leave them unanswered, prospective diners see both the complaint and the silence.

A visit to Oscar Peterson's centenary exhibition brings back memories of hearing the Canadian jazz legend perform live twice with my husband David.

A career built through one technological revolution is disrupted by another, revealing why experience still matters and why adapting should never mean starting from zero.

Promoting someone does not make them capable of managing people. Most companies skip the part where they teach it, then wonder why the team goes quiet. The cost lands on the payroll rather than the training budget, and it is usually the largest unbudgeted expense of the year.