Fitness studios usually see the cancellation when it arrives. The more useful signal is earlier: a regular member who quietly stops attending before they decide to leave.

Before the first billable hour begins, a small legal practice may enter the same client information several times across calls, emails, PDF forms, and practice management systems.

Ati Najafi joins Vancouver City News, bringing a marketing perspective and an interest in Vancouver's businesses, people and community.

B.C. data-centre proposals are seeking close to 800 MW of power. What will it take to build the infrastructure, and what could B.C. gain from it?

Trust in home care grows through communication, consistency and respect. Here is what families can look for when choosing and working with caregivers.

Two people describe the same AI rollout in the same week, and both are telling the truth. The owner is measuring the decision. The team is measuring the work. The distance between those two measurements is where most of the money goes, and it is nearly invisible from the top.

A salon appointment book shows what is booked, but it rarely shows the clients who cancelled, never rebooked, or quietly stopped returning. Those gaps can become a recoverable source of revenue.

You will still dial three numbers and expect someone to answer. Behind that familiar experience, B.C. is rebuilding the infrastructure that makes 9-1-1 work.